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REFUND POLICY

Last Updated : 12/4/2025

1. Overview

  • Hart of Nails provides custom, handmade beauty products and professional nail services.
  • Due to the nature of our work—including personalized products, handcrafted designs, and service-based appointments—all sales are considered final unless otherwise stated.
  • This Refund Policy outlines when refunds, credits, or adjustments may be available for both online purchases and in-person services.

2. Refund Policy for Online Store Purchases

CANCELLATION POLICY
We understand that plans change — but due to the custom nature of our products, cancellations are only accepted within 24 hours of placing your order.
  • After 24 hours, your order has likely already begun processing and cannot be canceled.
  • No cancellations will be accepted after this window.
  • If you miss the cancellation window, your order will proceed as scheduled.
To request a cancellation within 24 hours, please start the process by submitting a Cancellation Ticket.
WHAT QUALIFIES FOR RETURNS OR EXCHANGES?
We only accept returns or exchanges in the following cases:
  • The product was lost in shipping (verified through tracking).
  • There are clear quality issues or craftsmanship defects that fall outside normal handmade variation.
Please note: Due to the handmade nature of our products, minor imperfections and slight inconsistencies are expected and do not qualify for refunds or exchanges.
If an issue is deemed valid upon review, we will honor an exchange only — refunds will not be provided.
HOW TO START A RETURN OR EXCHANGE
Submit a request using our Return Ticket Form.
  1. All requests must be made within 14 days of delivery.
  2. If approved, you will receive a prepaid USPS return label along with instructions.
  3. Ship your unused item(s) back in original packaging via your local USPS store.
  4. Once received and inspected, we will send out your replacement.
ITEMS THAT DO NOT QUALIFY
  • Items sent after 14 days of delivery
  • Items that have been used, worn, or altered
  • Custom sets with size or design issues that are not deemed defective
  • Products returned without prior approval
Any items received outside of the return window will be returned to sender.
REMINDER: ALL SALES ARE FINAL
All products are made to order and therefore considered final sale.
We do not offer refunds, even for sizing issues — please be sure to measure carefully or order a free sizing kit prior to placing your order.
If you have any questions or believe your order qualifies for a return or exchange, please start the process by submitting a Return Ticket.

3. Refund Policy for Nail Services

ALL PAYMENTS ARE FINAL
  • Payments for services are non-refundable.

  • There are no refunds for dissatisfaction based on design preference, color choice, length, or shape once the service is completed.

We encourage clients to clearly communicate preferences throughout the appointment.
SATISFACTION ADJUSTMENTS
If you are dissatisfied with your service due to a technical issue (lifting, breakage, or other quality concerns):

  • Contact Hart of Nails within 48 hours of the appointment.

  • Provide photos and an explanation of the issue.

  • If the issue is due to application or product quality, a complimentary repair or adjustment may be scheduled.

Complimentary repairs do not apply if:

  • You did not follow proper aftercare

  • Damage occurred due to trauma, snagging, or external activities

  • You requested an excessive length or shape known to break more easily

  • You changed your mind about the design or style

APPOINTMENT DEPOSITS

  • Deposits are non-refundable under all circumstances.

  • Deposits secure your appointment time and compensate for blocked scheduling slots.

  • Missing or rescheduling an appointment without following policy will forfeit your deposit.

NO-SHOW / LATE ARRIVALS

  • A client who fails to show up will lose their deposit.

  • Arrivals past the grace period may be considered cancellations and deposits will not be refunded.

SERVICE CANCELLATIONS OR RESCHEDULING BY THE CLIENT

  • If you need to reschedule, follow the timelines and instructions outlined in the Booking Policy.

  • Deposits are transferred to the new appointment only if the reschedule is completed within the approved timeframe.

  • Deposits are not refunded for client-initiated cancellations.

SERVICE CANCELLATIONS BY HART OF NAILS

A refund or credit may be issued if:

  • Hart of Nails must cancel or reschedule your appointment due to emergencies

  • Severe illness or circumstances prevent your service from being completed

  • Technical or supply issues make it impossible to perform your scheduled service

In these cases, clients may choose:

  • A full refund of the deposit

  • A credit toward a future appointment

REFUNDS DUE TO PAYMENT ISSUES OR CHARGEBACKS

  • Initiating a chargeback without contacting Hart of Nails first will result in investigation and potential refusal of future services.

  • Fraudulent or abusive chargebacks may result in:

    • Termination of services

    • Reporting to payment processors

    • Legal action if necessary

PROCESSING AND APPROVED REFUNDS

If a refund is approved:

  • Refunds are issued only to the original payment method.

  • Processing times depend on the payment provider (typically 5–10 business days).

  • Store credits may be issued for partial refunds or special circumstances.

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